Checkfront is a popular cloud-based booking and e-commerce application with thousands of customers in over 135 countries. We take pride in the quality of technical support we are able to provide to our customers. Our team is growing, and we are on the lookout for tech savvy, team players to join us as Technical Support Specialists!
Qualities We Look For
Our Technical Support Specialists respond to customer requests by email, live chat and phone. Preferred candidates for this position will demonstrate excellent written and verbal communication skills, good technical knowledge, and be people-friendly. Ideal candidates will also demonstrate their ability to work well under pressure with their superior time management skills and attention to detail.
You are relentlessly driven, self-motivated and goal-oriented
You are empathetic and quickly able to establish rapport in a variety of settings
You don’t wait for someone to hand things to you – you create it, start it, do it
You know that opportunity is often disguised as hard work
You are professional and ethical at all times
Respond to email cases, phone calls and live chats in our help-desk ticketing system to assist customers with a broad range of product questions and needs
Troubleshoot configurations and provide working solutions in a timely fashion
Follow protocols to escalate issues to senior technical staff as necessary, and respond to the customer when escalation resolutions are available
Present live coaching/demo calls in a webinar environment
Where time is available, perform other various assigned tasks, such as document creation, customer training, process improvement etc
Technology related degree or diploma; or equivalent experience
Excellent command of the English language
Advanced troubleshooting and problem-solving skills
Positive customer-focused attitude
Ability to adapt and work with different types of clients
Bonus Points For
Understanding of HTML, CSS and exposure to programming languages.
Experience using SaaS tools such as Zendesk and JIRA
Fluency in other languages an asset.